January 2017 - Relationships (again)

Relationships in business are more important than the products and or service that you are offering. This is because it is impossible to offer excellence to your customers consistently, over the years, if both efficiency and effectiveness is being squandered trying to deal with, frequently reoccurring people issues.

Whether it is in our business or our personal lives I think that it is, on balance, better to 'front up' differences of opinion, disagreements or disputes as and when they arise. This is because when sensitive issues are shoved under the carpet, they invariably re-emerge to bite back, thereby wasting even more time and energy. We are looking for discussion, maybe debate but ultimately an outcome that is acceptable to all parties.
The thing that most commonly gets in the way of this approach is people, often the most senior in an organisation that would rather avoid perceived "conflict" at almost any cost. Yet all relationships naturally have a level of conflict built into them just because we are all human - it is how this conflict is handled that is crucial.

For relationships over the long term, I believe that a mind-set of absolute openness, honesty and transparency is, on balance, the best policy. For the people in your business or your personal life, this approach seems to develop that priceless commodity of trust and mutual respect.
This behaviour is more directly linked to personal beliefs and value systems; it can be seen in those who enjoy a variety of long term relationships with all sorts of people in different areas of their life.

It is fair to say however that both these strategies, positive though they are, can lead to a parting of the ways, and that this sometimes happens sooner rather than later.....



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